subscribe to new posts

Category Archives: Leadership

Tool Box: Resilient Leadership

Tool Box: Resilient Leadership

In all my years as a coach and consultant, some of the most valuable tools I’ve used with clients have come from the work of people who have applied family systems theory to leadership and organizations. Recently, I attended a training that deepened my understanding of this theory and how it works in organizational life, and want to share this resource with you.

Resilient Leadership is a framework for both thinking about and leading within human systems. Developed by Bob Duggan and Jim Moyer, the framework integrates all of the key concepts of Murray Bowen‘s family systems theory, and applies it to leadership and organizations. Duggan and Moyer also wrote a book called Resilient Leadership that tells the story of how one leader uses the framework to become much more effective in his role and win the position of COO within his company. Duggan also offers Resilient Leadership training and coaching programs.

I want to share three key concepts from Resilient Leadership with you in this post. While the framework extends beyond this, I have found these three ideas to be extraordinarily useful in working with leaders and teams:

  • Emotional process
  • Triangles
  • Self-differentiation

I’ll explore each briefly, and I encourage you to check out some of the additional resources described below if you’re interested in learning more.

Emotional Process

In its simplest terms, this concept points to the reality that every organization has both a rational system and an emotional system. The rational system is what we pay attention to most of the time: budgets, information technology systems, performance reviews, policies and procedures, hiring processes, etc. In other words, the rational system includes everything we can observe and measure.

The emotional system, on the other hand, is much harder to observe. It arises from having our organizations populated by human beings, and is driven by the anxiety that is a normal and inevitable part of human existence.

Think about your work experience for a moment. Can you remember a time when there was change or turmoil going on in your organization and rumors were flying? Or a time when you stepped into a new leadership position and found your team opposed to everything you wanted to do? If so, you’ve experienced the power of the emotional system.

RLTbookResilient Leadership highlights the importance of emotional process in organizations, and offers tools for observing and influencing this system. This is important because it’s the emotional system that drives human behavior, not the rational system. For example, if you spend your energy and time as a leader focused on the all the reasons it makes logical sense to re-organize and on what the new org chart will look like, you will fail to address the emotional undercurrents that are actually driving whether people support the change or not.

Triangles

I’ve written about triangles before, but the Resilient Leadership training deepened my appreciation for how triangles show up in organizations and how important it is for leaders to be able to recognize and skillfully manage them.

The framework suggests that triangles are the natural building blocks of human systems. They form whenever two people experience tension and triangle in a third person in order to manage that tension. The classic example in organizations is when two employees have a conflicted relationship and constantly turn to you, the leader, to complain about each other and demand that you “do something.”

Left to fester, triangles can become hugely detrimental to productivity and morale. However, the good news is that you as a leader can also have a positive effect on the triangles that you’re involved in. Resilient Leadership suggests that there are two key skills to managing yourself skillfully in triangles and producing positive outcomes:

  1. Stay connected to and define your position with the two other points of the triangle.
  2. Stay emotionally neutral in the triangle (in other words, don’t take sides).

TriangleWhat would this actually look like? Duggan offers a great example in his book, when he describes Mike, a VP of operations for a large hotel chain, and the challenges he has with two direct reports who don’t work well together. Mike first learns to manage his own reactivity to the tension so that he can avoid taking sides. Then, he communicates clearly to both of them that the company needs them both, and he will hold them accountable to find a way to resolve their differences without involving him. While it’s not a magic bullet, Mike’s behavior in the triangle gradually lowers the overall level of anxiety and tension and promotes a higher level of functioning from both individuals.

Self-differentiation

Self-differentiation essentially means that you have the capacity to do what Mike did in the example above: to define your perspective or take a strong position, without cutting off emotionally from others. When I talk with my clients, I usually describe this as the ability to take clear stands without steamrolling or sugarcoating, while still staying connected.

I’m not going to say much about self-differentiation here, since I’ve written about it in a previous post. And the hard part about self-differentiation isn’t understanding what it means. The hard part is actually putting it into practice. The ability to be a self-differentiated leader is at the heart of Resilient Leadership, and both the training and book offer many opportunities to explore what this looks like in organizational leadership.

If you’re intrigued by Resilient Leadership and want to learn more, I encourage you to check out some of the resources on the Web site. You’ll find free webinars, a blog, and more information about the model and the book. And, if it seems as though the model offers something useful for you in your own leadership, I invite you to really put the concepts into practice, with the support of coaching if necessary. Reading about it can provide a foundation, but practice is what will drive sustainable change.

And if you’re interested in more resources from my Tool Box series, you can find them here!

What about you? How do you see the concepts of emotional process and triangles playing out in your organization? How does your level of self-differentiation as a leader affect your behavior? What intrigues you about Resilient Leadership, and what do you want to learn more about? I’d love to hear your comments!

 

What’s Your Leadership Identity?

What’s Your Leadership Identity?

Who are you, as a leader? The first way most of us typically answer the question “who are you?” is with information, from our own perspective. If you and I met at a professional event somewhere and fell into conversation, that’s probably where you would start, too. You’d tell me your name, where you work,Continue Reading

What Did You Say, Again?

What Did You Say, Again?

“Fundamentally, you have partners in this enterprise speaking different languages.” This quote by John Logsdon appeared in an article in the LA Times on October 1, 1999. At the time, Logsdon was the director of the space policy institute at George Washington University, and he was referring to the loss of the $125 million MarsContinue Reading

What Sustains You?

What Sustains You?

Let me tell you about the morning I had today. One of our cats has diarrhea, and I cleaned up after her four times before 9:30. The other cat caught and killed a cardinal, despite the fancy collar that I had fitted around his neck just last week that is supposed to make it easierContinue Reading

Things Aren’t What You Think!

Things Aren’t What You Think!

I was at a conference the other day and saw a brief video that demonstrated something called the McGurk effect. I had never heard of this phenomenon, and found it fascinating. The presenter asked half the room – myself included – to close our eyes, and played 4 seconds of video which the other halfContinue Reading

Whatever You Do, Don’t Build Your Team!

Whatever You Do, Don’t Build Your Team!

I have been thinking about one of the most common phrases associated with teams: “team building.” I don’t know about you, but I have an automatic, skeptical response when I hear that phrase. Some of that comes from too many experiences of team building activities that fail to engage teams in their real challenges. TheseContinue Reading

Are You Fit To Lead?

Are You Fit To Lead?

A couple of weeks ago, I attended a training on team coaching. At some point during the training, the instructor made the comment, “Team coaching is like the X Games of coaching. You have to be fit for it.” There ensued a lively discussion of what it means to be fit, and how to cultivateContinue Reading

How To Manage Difficult People

How To Manage Difficult People

This morning when I Googled “how to manage difficult employees,” I got 54,400,000 results. Beyonce, by the way, got only 10,500,000. I know that the number of hits for any given search can vary dramatically from day to day (and I’ve done these searches multiple times). But still, I’m impressed by that spread! And itContinue Reading

This Formula Will Help You Close Communication Gaps On Your Team

This Formula Will Help You Close Communication Gaps On Your Team

Not long ago, I sat in on a meeting between one of my clients and his boss. His boss requested the meeting because he had recently observed or heard about several incidents in which my client’s behavior had a negative impact on other team members. He wanted to hear my client’s perspective. He also wantedContinue Reading

Do You Have What It Takes To Learn?

Do You Have What It Takes To Learn?

I was on my annual meditation retreat last month, and at some point during the week one of my teachers made a throw-away comment during one of his talks. He said: “You don’t become wise by thinking. You become wise by acting unwisely, being present for it, and holding the intention to learn.” His commentContinue Reading